TERMS OF USE FOR CUSTOMERS

1. GENERAL RULES 

Teegoe users (customers and translators) will be asked to fill in their information on the form fields on Teegoe website such as: Full name, address (home or work address), email (work or personal email address), phone number (mobile, home, or office number), credit card details (card type, number, CVC code, expiry date, cardholder’s name) and, as far as possible, options etc.

• Purpose of collecting personal information

  Providing services to members (customer and translators) and managing and using personal information of members for building the database of members and promptly handling arising situations. (if any).

 Scope of use of personal information

 Teegoe uses the information provided by members to:

  - Provide services to members

  - Send notifications of activities of information exchange between members and Teegoe

  - Contact and resolve complaints among members

  -  Confirm and notify information about member transaction

• How long does the personal information store?

  There is no time limit unless a member submits a request for cancellation to the Board of Management or the Company dissolves.

• Who may have access to the information?

  In case of necessity, the following agencies / organizations / individuals have the right to access and collect personal information of members, including:

  - Management board

  - Third party with integrated services with Teegoe (Nganluong )

  - Event planning company and sponsors 

  - Competent state agencies in case of request according to the operation regulations

  - Market research company

• Means and tools for consumers to access and edit information data

  - Members have the right to check, update, adjust or cancel their personal information by logging into Teegoe.com and editing personal information or asking the Management Board to do this.

  - Members have the right to submit a complaint about the disclosure of their personal information to 3rd parties to the Board of Directors. When receiving these feedbacks, Teegoe will confirm the information and hold the responsibility to answer the reasons and guide members to recover and keep their information confidential.

  - Complaint information will be received via email info@teegoe.com

• Commitment to privacy of consumers' personal information

Personal information of members on Teegoe is committed to absolute confidentiality. Do not use, transfer, provide or disclose personal information of a member to a third party without the consent of the member, except for the cases specified in this regulation or the provisions of law.

In the event that the information server is attacked by a hacker and results in the loss of member's personal data, the Board of Directors is responsible for notifying and working with the authorities to investigate in a timely manner, as well as notice to members about the incident.

• Mechanism of receiving and resolving complaints related to consumer information 

In case of discovering that personal information is used for a wrong purpose, members can send a complaint email to info@teegoe.com to complain and provide evidence related to the case. Management commits to respond immediately or at the latest within 24 (twenty-four) business hours from the time the complaint is received.

2. POSTING JOBS / PROJECTS AND SELECTING THE TRANSLATOR

• For the account of an organization or a company, the one who manages the account can post jobs at any time without the approval of the admin.

• For an individual’s account: after posting a job / project, the individual must wait for the approval of the admin for the job / project to be activated.

• You can select the translator that best fits your project based on their profiles provided by TEEGOE.

3. MAKING A DEPOSIT FOR THE PROJECT

Before confirming the appropriate translator for your project, you will have to make a deposit for the project into your T-Pay digital wallet. The minimum deposit amount must be 100% of the project pay. If you deposit more than the above amount, the balance will still be saved in your T-pay wallet to use for subsequent projects or you can withdraw when you make a request.

4. HOW TO HANDLE WHEN THE TRANSLATOR REQUESTS TO STOP WORKING ON THE PROJECT

a. If the translator has completed more than 50% of the workload, he / she will be paid according to the % completed but will still be subjected to a fine. The fine will be determined depending on each specific case.

b. If the translator has only completed less than 50% of the workload, he / she will not receive the payment for the project.

Furthermore, we will also help you find another suitable candidate.

5. HOW TO HANDLE WHEN THE TRANSLATOR DOESN’T FINISH THE WORK ON TIME

The system will send automatic notifications to the translator when it’s near the deadline for the project. In the case that the translator is unable to finish the work on time due to unavoidable reasons and wants to extend the deadline, he / she will notify you and if you agree, please contact us to update the project’s deadline.

If after 3 days the translator still has not completed the project, he / she will be fined 5%.

6. HOW TO HANDLE WHEN YOU WANT TO CANCEL THE PROJECT

• If your project still hasn’t had a translator chosen, you can cancel it.

• If your project already has a translator working on it, we will still need to pay according to the % that the translator has done. In this case you will be fined 2%.

Note: You can only cancel a project up to 3 times. If you cancel more than 3 times, your account will be locked.

7. COMMUNICATING WITH THE TRANSLATOR

Throughout the course of the project, both parties can communicate with each other via WORKPLACE on the TEEGOE system, the following contents will be considered as violations of the TEEGOE's working rules:

• Content containing contact information such as addresses, emails, phone numbers, etc.

• Content containing spams, advertisements for products, services, or other commercial contents.

• Content containing messages that support illegal activities.

• Content containing discussions about a third party.

• Content that is offensive, slanderous, libelous, threatening, etc.

The content exchanged between the two parties is strictly controlled by the system. If your messages’ content is found to contain any of these violations, you will be warned the first time and your account will be locked the second time.

8. HOW TO MAKE PAYMENT FOR THE TRANSLATOR

After the translator has completed the work and sent you a request to evaluate the results of the job. When you approve the results of the work and agree to end the project, the TEEGOE system will make payments to the translator from the deposited amount in your T-Pay wallet.

9. REVIEWING AND MAKING FEEDBACKS

After finishing the project, you can review the translator and the translator can also review you as a client. Honest and objective feedbacks will contribute to a healthy and effective competitive work environment.

If the content of the feedbacks includes the following information, the review will be considered to have violated the rules and will be deleted from the system:

• Content containing contact information such as addresses, emails, phone numbers, etc.

• Content containing spams, advertisements for products, services, or other commercial contents.

• Content containing messages that support illegal activities.

• Content containing discussions about a third party.

• Content that is offensive, slanderous, libelous, threatening, etc.

10. WITHDRAWING FROM T-PAY WALLET

If you want to withdraw money from your T-Pay wallet to your bank account, simply send a withdrawal request. The maximum amount withdrawn is equal to the amount in the T-Pay wallet (minus the cost of your projects in the implementation phase). We will process and respond to you within 3 working days (except Saturday and Sunday) from the time you submit your request.

 

TERMS OF USE FOR TRANSLATORS


1. GENERAL RULES 

Teegoe users (customers and translators) will be asked to fill in their information on the form fields on Teegoe website such as: Full name, address (home or work address), email (work or personal email address), phone number (mobile, home, or office number), credit card details (card type, number, CVC code, expiry date, cardholder’s name) and, as far as possible, options etc.

• Purpose of collecting personal information

  Providing services to members (customer and translators) and managing and using personal information of members for building the database of members and promptly handling arising situations. (if any).

 Scope of use of personal information

 Teegoe uses the information provided by members to:

  - Provide services to members

  - Send notifications of activities of information exchange between members and Teegoe

  - Contact and resolve complaints among members

  -  Confirm and notify information about member transaction

• How long does the personal information store?

  There is no time limit unless a member submits a request for cancellation to the Board of Management or the Company dissolves.

• Who may have access to the information?

  In case of necessity, the following agencies / organizations / individuals have the right to access and collect personal information of members, including:

  - Management board

  - Third party with integrated services with Teegoe (Nganluong )

  - Event planning company and sponsors 

  - Competent state agencies in case of request according to the operation regulations

  - Market research company

• Means and tools for consumers to access and edit information data

  - Members have the right to check, update, adjust or cancel their personal information by logging into Teegoe.com and editing personal information or asking the Management Board to do this.

  - Members have the right to submit a complaint about the disclosure of their personal information to 3rd parties to the Board of Directors. When receiving these feedbacks, Teegoe will confirm the information and hold the responsibility to answer the reasons and guide members to recover and keep their information confidential.

  - Complaint information will be received via email info@teegoe.com

• Commitment to privacy of consumers' personal information

Personal information of members on Teegoe is committed to absolute confidentiality. Do not use, transfer, provide or disclose personal information of a member to a third party without the consent of the member, except for the cases specified in this regulation or the provisions of law.

In the event that the information server is attacked by a hacker and results in the loss of member's personal data, the Board of Directors is responsible for notifying and working with the authorities to investigate in a timely manner, as well as notice to members about the incident.

• Mechanism of receiving and resolving complaints related to consumer information 

In case of discovering that personal information is used for a wrong purpose, members can send a complaint email to info@teegoe.com to complain and provide evidence related to the case. Management commits to respond immediately or at the latest within 24 (twenty-four) business hours from the time the complaint is received.

2. POSTING JOBS / PROJECTS AND SELECTING THE TRANSLATOR

• For the account of an organization or a company, the one who manages the account can post jobs at any time without the approval of the admin.

• For an individual’s account: after posting a job / project, the individual must wait for the approval of the admin for the job / project to be activated.

• You can select the translator that best fits your project based on their profiles provided by TEEGOE.

3. MAKING A DEPOSIT FOR THE PROJECT

Before confirming the appropriate translator for your project, you will have to make a deposit for the project into your T-Pay digital wallet. The minimum deposit amount must be 100% of the project pay. If you deposit more than the above amount, the balance will still be saved in your T-pay wallet to use for subsequent projects or you can withdraw when you make a request.

4. HOW TO HANDLE WHEN THE TRANSLATOR REQUESTS TO STOP WORKING ON THE PROJECT

a. If the translator has completed more than 50% of the workload, he / she will be paid according to the % completed but will still be subjected to a fine. The fine will be determined depending on each specific case.

b. If the translator has only completed less than 50% of the workload, he / she will not receive the payment for the project.

Furthermore, we will also help you find another suitable candidate.

5. HOW TO HANDLE WHEN THE TRANSLATOR DOESN’T FINISH THE WORK ON TIME

The system will send automatic notifications to the translator when it’s near the deadline for the project. In the case that the translator is unable to finish the work on time due to unavoidable reasons and wants to extend the deadline, he / she will notify you and if you agree, please contact us to update the project’s deadline.

If after 3 days the translator still has not completed the project, he / she will be fined 5%.

6. HOW TO HANDLE WHEN YOU WANT TO CANCEL THE PROJECT

• If your project still hasn’t had a translator chosen, you can cancel it.

• If your project already has a translator working on it, we will still need to pay according to the % that the translator has done. In this case you will be fined 2%.

Note: You can only cancel a project up to 3 times. If you cancel more than 3 times, your account will be locked.

7. COMMUNICATING WITH THE TRANSLATOR

Throughout the course of the project, both parties can communicate with each other via WORKPLACE on the TEEGOE system, the following contents will be considered as violations of the TEEGOE's working rules:

• Content containing contact information such as addresses, emails, phone numbers, etc.

• Content containing spams, advertisements for products, services, or other commercial contents.

• Content containing messages that support illegal activities.

• Content containing discussions about a third party.

• Content that is offensive, slanderous, libelous, threatening, etc.

The content exchanged between the two parties is strictly controlled by the system. If your messages’ content is found to contain any of these violations, you will be warned the first time and your account will be locked the second time.

8. HOW TO MAKE PAYMENT FOR THE TRANSLATOR

After the translator has completed the work and sent you a request to evaluate the results of the job. When you approve the results of the work and agree to end the project, the TEEGOE system will make payments to the translator from the deposited amount in your T-Pay wallet.

9. REVIEWING AND MAKING FEEDBACKS

After finishing the project, you can review the translator and the translator can also review you as a client. Honest and objective feedbacks will contribute to a healthy and effective competitive work environment.

If the content of the feedbacks includes the following information, the review will be considered to have violated the rules and will be deleted from the system:

• Content containing contact information such as addresses, emails, phone numbers, etc.

• Content containing spams, advertisements for products, services, or other commercial contents.

• Content containing messages that support illegal activities.

• Content containing discussions about a third party.

• Content that is offensive, slanderous, libelous, threatening, etc.

10. WITHDRAWING FROM T-PAY WALLET

If you want to withdraw money from your T-Pay wallet to your bank account, simply send a withdrawal request. The maximum amount withdrawn is equal to the amount in the T-Pay wallet (minus the cost of your projects in the implementation phase). We will process and respond to you within 3 working days (except Saturday and Sunday) from the time you submit your request.